Who can see the details of my water use?

Customers who enroll in the City of Allen water customer portal will be able to view details of their own water use. Customers can also add a secondary user (such as a spouse, roommate or business partner) or link multiple utility accounts once enrolled. As in the previous metering system, water use data is also accessible by a limited number of City of Allen employees who oversee customer billing and account details. State law restricts municipal utilities from providing any personal information or water usage information to third parties without the account holder’s agreement (HB 872 effective Sept 1, 2021).

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1. Why is the City of Allen installing smart water meters?
2. How do smart meters work?
3. When will my home/business get a smart meter?
4. How long does it take to install a smart meter?
5. Will water service be interrupted during installation?
6. Who will install my smart water meter?
7. Who can see the details of my water use?
8. Do I have to be at my home/business during installation?
9. How will I know when my smart water meter has been installed?
10. What happens if I experience a plumbing issue after my smart meter is installed?
11. I received a smart water meter, but did not receive prior notification or see my property listed on the map. Why?
12. How do the new meters sense for leaks?
13. Will I be charged extra for a smart meter?
14. Can the City of Allen use water meter data to enforce watering restrictions or issue citations?
15. Will smart meters cause my water bill to be higher?
16. Will my water rate go up because of smart water meters?
17. Do smart meters measure both water and wastewater use?
18. Do smart water meters emit radio frequencies? If so, what is the impact?
19. Can I opt out of installing a smart water meter at my home or business?
20. Will I still be able to turn off my water at the main valve after receiving a Smart Meter?
21. Why did I receive a leak alert?