Community Services

The Community Services Department maintains streets, alleys and sidewalks, water and sewer lines and drainage systems. It also provides trash and recycling collection services through a contract with Community Waste Disposal Inc. (CWD). Other department efforts include water conservation and environmental education and support for Keep Allen Beautiful.

The City of Allen is a member city of North Texas Municipal Water District. NTMWD provides essential water supply, wastewater and solid waste disposal services to 10 counties in the North Texas region. They serve as a wholesale provider while the city maintains local infrastructure and operational support to provide these services to customers. This includes Utility Billing for water, trash and recycling services.

The Community Services Department consists of more than 100 employees dedicated to delivering excellent customer service to the residents and businesses of Allen.

Water Quality and Microconstituents in Water Supplies

The City of Allen is rated as a Superior Water system, the highest level possible. Monthly water quality reports and annual consumer confidence reports are provided by NTMWD on their Water Quality Reports page. The City of Allen also monitors water quality and publishes an Annual Water Quality Report.

Municipal Utility Usage

The City of Allen is a customer of natural gas, electricity and water just like any other resident or business in Allen. For information about the city's annual utilities usage, see the most current report.
  1. City of Allen earns 2021 WaterSense® Excellence in Education Award

    City of Allen is proud to receive the 2021 EPA WaterSense Excellence in Education Award! Congratulations to our Water Conservation team for educating residents on smart water use through various programs including the Sustainable Landscape Series.
  2. Bulky item disposal is now easier!

    Beginning Oct. 1, City of Allen solid waste customers can dispose of more items on their assigned bulky item collection day — no need to call ahead to schedule! Collection schedules remain the same. Bulk waste is collected on customer’s assigned Saturday.
  3. Dispose responsibly at Allen Recycles Day: Saturday, Nov. 6

    Allen utility customers can dispose of medications, paper, cardboard and accepted electronics at this drive-thru drop-off event.
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