How to Pay
Pay by mailMail payments to:
City of Allen Utility Billing
PO Box 734802
Dallas, TX 75373-4802
Pay in-personMake an in-person payment:
Allen City Hall, First Floor
305 Century Parkway
Allen, TX 75013
Night dropA secured, drive-through drop box is available in the parking lot of City Hall (305 Century Parkway). The drop box is located just south of the Municipal Court / Parks & Recreation Building.
Automatic bank draftResidents can pay utility bills through easy and convenient automatic bank draft. The amount owed is withdrawn automatically from a checking or savings account. Because payment is automatic, there are no late fees or postage costs. Residents continue to receive a monthly statement showing current charges. Customers can enroll, update or cancel an automatic bank draft by using the online Citizen Self Service portal.
Utility bill averagingEligible City of Allen utility customers who opt in to the City’s Average Utility Billing program (also known as Budget Billing) can pay the same amount for their water each month over an 12-month period. Charges and credits from the previous 12 months are distributed evenly over the next 12 monthly bills. Your new bill average will also go up or down, depending on how much water you used in the previous year. If you cancel utility service within the budget billing year, your final bill will contain the balance of your settle up charge/credit.
Prior to September 1, 2022, customers would “settle up” their accounts in the 12th month. Customers who used more water than the averaged amount would receive a one-time charge for that use. Customers who used less water would receive a one-time credit. This billing process is no longer offered.